Money leaves the moment a customer clicks return; the product wanders back through 3PLs, FCs and RTV cycles - or doesn't. Finnoto reconciles refunds ↔ returns ↔ restocks so you know exactly what came back, in what condition, and what to claim for.
Illustrative product behaviour - values shown are examples.
Refund files, return manifests, RTV batches and warehouse grading live in four different systems - reconciled, if at all, by sampling.
A meaningful slice of refunds never produce a returned unit. Without item-level linkage, that's pure loss dressed up as a return rate.
Return-to-vendor batches leave the FC with one count and arrive with another. Unmanifested, ungraded, unclaimed - shrinkage compounds silently.
A sellable return, a repackable one and a write-off are three different financial outcomes - but only if grading is captured and drives the next step.
Yes - marketplace return flows (including FBA-style reimbursements), D2C returns via 3PLs and courier RTOs all reconcile in the same unit-level chain.
Configurable rules - typically refund issued + no return receipt within the channel's window. Claims file with the refund record, tracking history and manifest gaps attached.
Yes - grading feeds from your WMS or 3PL flow in, and each grade maps to a financial action: restock, damage claim, vendor RTV or write-off with approval.
Unit-level truth from refund click to restock - or a claim.
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