India’s largest bike-taxi platform moved from manual, email-driven AP to a controlled, automated system - capturing invoices with AI, routing approvals by rule, and giving finance real-time visibility and compliance across every entity.
Founded in 2015, Rapido has become India’s largest bike-taxi platform - and expanded into autos and cabs - building one of the country’s biggest gig-economy ecosystems. Its technology-first approach eased urban congestion while creating livelihoods for millions. As it scaled at breakneck speed, finance needed to keep control, compliance and efficiency without adding headcount.
As Rapido scaled across 120+ cities, its previous AP tool buckled under the volume - and the strain showed up everywhere downstream: in cash-flow visibility, in compliance, and in how long month-end took to close.
Ingestion was manual and error-prone. The old product couldn’t read invoices from email or vendor portals, so every invoice was downloaded, opened and typed in by hand. At month-end the spike meant overtime, backlogs and delayed payments - and any keying error entered the books unchecked.
Approvals were rigid and ran over email. A fixed, one-size-fits-all flow couldn’t mirror Rapido’s org, where some invoices needed several levels of sign-off and others far fewer. With no central tracker, finance chased approvals by hand, and urgent payments slipped outside the system entirely.
Visibility and compliance lived in spreadsheets. There was no single source of truth for liabilities. Vendor KYC and GST details sat in shared folders, document expiries went unnoticed, and every aging or spend report meant hours of manual Excel - leaving real audit and working-capital risk.
Finnoto replaced the old tool with a single AP layer built to scale with Rapido - and to enforce control before any payment leaves the bank.
Automated data ingestion. Finnoto reads invoices straight from email, shared drives and vendor portals, extracting the data with OCR and AI, then runs duplicate, GST/TDS and PO checks before anything is posted. The same pipeline handles a thousand invoices or a hundred thousand a day - with no extra headcount.
Flexible, rule-based approvals. Configurable, role-based routing now mirrors Rapido’s org, multi-level or single-click as the invoice demands, all on one trackable dashboard with automated reminders. Urgent payments run through priority workflows that stay inside the controls and the audit trail.
Real-time visibility and compliance. A live payables dashboard spans every entity. GST numbers are validated against government portals, vendor documents are stored and expiry-tracked, and finance pulls aging, vendor-spend and entity reports instantly - instead of rebuilding them in Excel.
With ingestion, approvals and compliance automated, the same finance team began handling far higher volume with tighter control - not more headcount.
Invoice processing dropped from roughly twelve minutes to under a minute - about 12× faster, while built-in checks, MSME tagging and violation alerts kept every transaction auditable and policy-aligned. Vendor onboarding became automated and error-free, from GST status to MSME classification and bank verification.
With ICICI Bank integration, Rapido now executes NEFT, RTGS and IMPS payments inside predefined approval workflows, and every approval, rejection and change is logged - so the team is audit-ready at any moment, not scrambling at quarter-end.
The headline outcomes:
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