AP use case · Order-to-cash

Deductions aren't costs.
They're unverified claims.

Chargebacks, penalties, promo claims, weight disputes, damage claims - buyers deduct first and explain later. Finnoto validates every deduction against contract and evidence, disputes the wrong ones, and tracks each to recovery.

Deduction desk

Validate → dispute → recover,
at line level.

Deduction desk · Nov Live
₹6.2L
Deductions received this month
₹2.1L
Invalid - disputed with evidence
₹1.4L
Recovered to date · 67% win rate
DeductionClaimedVerdictStatus
Weight dispute · DN-2241₹18,400Invalid! Disputed · POD attached
Promo claim · DN-2244₹42,100ValidAccepted · matched to TOT
Damage claim · DN-2250₹9,300InvalidRecovered · ₹9,300 credited
Dispute #DN-2241filed with evidence
Charged dead-weight 2.1kg vs invoiced 0.9kg. Packaging spec + POD + catalogue weight attached. Historical win rate on this claim type: 81%.
Pattern detected
Weight disputes up 3.2× on one FC since Oct - flagged for account-manager escalation.
every deduction classified in 24h · disputes tracked to credit · write-offs need approval, not apathy

Illustrative product behaviour - values shown are examples.

Why it's hard today

Write-offs became a habit
because disputing was manual.

Individually small, deductions look cheaper to accept than to fight. That math changes when validation and evidence are automatic.

Every claim type has its own logic

Weight, damage, shortage, promo, compliance penalties - each needs different evidence and a different validation. Manual teams triage; they can't cover.

Dispute windows close fast

Most channels give days, not weeks, to contest. By the time month-end recon finds the deduction, the window is shut and the money is gone.

No memory across cycles

Without history you can't see that one warehouse triple-charges weight disputes, or that a claim type wins 81% of the time - patterns are where the leverage is.

The Finnoto difference: deductions stop being an accounting line and become a managed pipeline - validated, disputed, tracked, and reported by claim type, channel and win rate.
How Finnoto runs it

A recovery pipeline,
not a write-off ledger.

1
Capture & classify
Every deduction parsed from settlement files and debit notes, classified by claim type automatically.
2
Validate against truth
Contract terms, rate cards, PODs, catalogue specs and promo agreements - the evidence base is already in the system.
3
Dispute inside the window
Invalid claims filed with evidence through each channel's mechanism, before expiry, tracked case by case.
4
Learn & escalate
Win-rate analytics by claim type and channel; repeat offenders escalated commercially, not just operationally.
FAQ

Frequently asked questions

What deduction types does Finnoto handle?

Marketplace fees and penalties, weight and dimension disputes, damage and shortage claims, promo/TOT deductions, modern-trade debit notes and QC compliance penalties.

What win rates are realistic?

It varies by channel and claim type - the point is you finally know yours. Finnoto tracks disputed vs recovered by category so you invest effort where the win rate justifies it.

Can we still choose to accept deductions?

Yes - acceptance becomes a decision with an approval, not a default. Valid claims match automatically; invalid ones need someone to consciously write them off.

Stop paying claims nobody verified.

See a month of your deductions classified, validated and disputed.

Talk to us